Return & Refund Policy

Refund Policy

At vera&bourke, we offer a 30-day return policy for eligible items.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If a consumer initiates an order cancellation before the shipping date, and it falls within the cancellation period specified on the website, the order can be cancelled.

Eligibility:

• Items must be unused, unworn, and in original packaging

• Return requests must be submitted within 30 days of delivery

Non-refundable situations:

• Items damaged due to misuse

• Minor differences in color or texture

• Orders already processed or shipped cannot be canceled

Order Processing:
Orders require 2–5 business days to process before shipping.

Shipping Time:
Delivery typically takes 7–15 business days depending on location.

Refund Process:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Chargeback & Abuse:
vera&bourke reserves the right to refuse refunds in cases of fraudulent or abusive behavior.

Return Address
Tianan Cyber Park, Fenggang Town
Dongguan City, Guangdong Province
China

Postal Code: 523690

Please contact customer service before returning any items. Returns without prior approval may not be accepted.

Refund Processing Time
Once we receive and inspect your return, refunds will be processed within 3–7 business days.

Refund arrival time after approval:
Credit/Debit Card: 3–10 business days
PayPal: 1–3 business days

Processing time may vary depending on your bank or payment provider.

Order Cancellation Policy
Orders are typically processed within 24–48 hours after purchase.

Customers may request cancellation within 24 hours of placing the order.

If the cancellation request is made before the order is shipped and within the allowed cancellation time, the order can be cancelled and fully refunded.

Once the order has been shipped, it cannot be cancelled and must follow the return process.

Return Shipping Cost (Estimated)
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Estimated return shipping costs:
US Domestic: $8 – $25
International: $20 – $60+

Actual cost depends on carrier, package weight, size, and destination.

We recommend using a trackable shipping method.

Notes
Items must be unused and in original packaging
Returns without authorization may not be accepted
Refunds are issued after inspection approval

Contact:
support@verabourke.com