RETURN & REFUND POLICY

Last Updated: October 2026

We want you to feel confident shopping with Vera & Bourke.

If something isn’t quite right, eligible items may be returned within 30 days of delivery, subject to the conditions below.

Please review our Return & Refund Policy before submitting a return request.

1. 30-Day Return Window

Eligible products may be returned within 30 calendar days from the date your order is delivered.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

Be unworn and unused
Be clean and in its original condition
Have all original tags attached
Include the original packaging where applicable
Show no signs of wear, washing, alteration, damage, stains, odors, or use
Include proof of purchase or a valid Vera & Bourke order number

Shoes should only be tried on indoors on a clean surface.

Shoes returned with visibly worn soles, scuffs, stains, or signs of outdoor use may not qualify for a refund.

3. How to Start a Return

Before returning any item, please contact our Customer Care team at:

support@verabourke.com

Please include:

Your full name
Your order number
The item(s) you would like to return
The reason for the return
Photos, if the product is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a package to any address without first receiving return authorization from us.

Unauthorized returns may not be accepted or processed.

4. Return Shipping Costs

For returns due to a change of mind, size preference, fit preference, or other customer-related reason:

Return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.

Vera & Bourke cannot be responsible for return packages lost in transit.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged
Defective
Different from the item you ordered

please contact us as soon as possible after delivery.

Include your order number and clear photographs showing the issue.

Once confirmed, Vera & Bourke will provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

For verified damaged, defective, or incorrect items, you will not be responsible for approved return shipping costs.

6. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

Non-returnable items may include:

Items marked Final Sale
Gift cards
Personalized or customized products
Items that have been worn, washed, altered, or damaged after delivery
Products returned without their original tags or packaging
Items specifically identified as non-returnable on the product page

If you are unsure whether an item is eligible for return, please contact us before sending it back.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible item for a refund and place a new order for your preferred item.

This helps ensure that your desired item remains available and can be processed without delay.

8. Refund Process

Once your return has been delivered to the designated return location, it will be inspected.

Please allow approximately 3–5 business days for return inspection and processing.

If approved, your refund will be issued to your original payment method.

After the refund is processed, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, credit card provider, or payment service.

Shipping charges are generally non-refundable unless the return is the result of our error.

9. Partial Refunds or Rejected Returns

A return may be rejected or qualify for only a partial refund if the item:

Shows signs of wear
Has been washed or altered
Is missing tags or original components
Is damaged due to improper use
Is returned outside the return window
Does not otherwise meet the eligibility requirements described above

If there is an issue with your returned item, our Customer Care team will contact you.

10. Order Cancellations

We begin processing orders shortly after they are placed.

If you need to cancel or change your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins, but cancellation cannot be guaranteed.

Once an order has shipped, it can no longer be canceled and must follow the standard return process after delivery.

11. Refused or Undeliverable Packages

Please ensure that your shipping address is complete and accurate before placing your order.

Orders returned to us because of:

An incorrect address
An incomplete address
Repeated failed delivery attempts
Refusal of delivery
Failure to collect the package

may be subject to applicable return shipping or carrier charges.

Any applicable charges may be deducted from the refund where permitted.

12. Refund Not Received

If you have received confirmation that your refund has been processed but have not received the funds after the expected processing period:

First check with your bank or credit card provider.

Processing times vary by financial institution.

If you still need assistance, contact:

support@verabourke.com

13. Contact Us

For questions regarding returns or refunds, please contact:

Vera & Bourke Customer Care

Email: support@verabourke.com

Business Hours:

Monday–Friday
9:00 AM–6:00 PM