Free shipping on orders over $90
        Worry-free money-back guarantee within 30 days

          SHIPPING POLICY

          Last Updated: October 2026

          Thank you for shopping with Vera & Bourke.

          We want your order to arrive safely and as smoothly as possible. Please review the information below for details about order processing, shipping costs, delivery times, and tracking.

          1. Order Processing

          Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

          Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

          During high-volume periods, promotional events, or holidays, processing may take slightly longer.

          Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

          2. United States Shipping

          We currently offer standard shipping to addresses within the United States.

          Estimated standard delivery time:

          7–15 business days after shipment

          Delivery times are estimates and may vary depending on your location, carrier conditions, weather, holidays, or other circumstances outside our control.

          Orders shipped to Alaska, Hawaii, or remote locations may require additional transit time.

          3. Shipping Costs

          Our U.S. standard shipping rates are:

          Orders of $90.00 or more — FREE Standard Shipping

          Orders under $90.00 — $8.99 Standard Shipping

          The qualifying order amount is calculated after discounts and before any applicable taxes.

          Any available expedited shipping options and associated costs will be displayed during checkout.

          4. Order Tracking

          Once your order has been shipped, you will receive an email containing your tracking number or tracking link.

          Tracking information may take 24–72 hours to update after your shipping confirmation is sent.

          You may also track your shipment through the Track Order page on our website.

          5. Multiple Packages

          Some orders may contain products shipped separately.

          If your order is divided into multiple shipments, you may receive more than one tracking number and packages may arrive on different days.

          There is no additional standard shipping charge when we divide an order into multiple packages.

          6. Address Changes

          Please carefully review your shipping information before completing your purchase.

          If you notice an error after placing your order, contact our Customer Care team as soon as possible.

          We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

          Vera & Bourke cannot be responsible for delivery delays, losses, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

          7. Delayed Packages

          Occasionally, carrier delays may occur due to:

          Severe weather
          High shipping volume
          Holiday periods
          Transportation disruptions
          Local delivery conditions

          If your tracking information has not updated for an extended period, please contact our Customer Care team and we will assist you in reviewing the shipment status.

          8. Lost Packages

          If you believe your package has been lost, please first review the tracking information provided by the carrier.

          If tracking shows no movement for an unusually long period, contact us with:

          Your order number
          Your full name
          Your shipping address
          Your tracking number

          We will review the shipment and work with the appropriate shipping provider when necessary.

          9. Packages Marked Delivered

          If tracking shows your package as delivered but you cannot locate it, we recommend:

          Checking around the delivery location
          Checking with household members
          Checking with neighbors when appropriate
          Checking your mailbox, parcel locker, reception area, or building management
          Allowing up to 24 hours, as some carriers may mark packages delivered shortly before final delivery

          If you still cannot locate the package, please contact our Customer Care team.

          10. Damaged Packages

          If your order arrives damaged, please contact us as soon as possible after delivery.

          Include:

          Your order number
          A description of the issue
          Clear photos of the packaging
          Clear photos of the damaged item

          Our team will review the information and provide the appropriate next steps.

          11. Questions About Shipping

          If you have questions about shipping or an existing order, please contact:

          Email: support@verabourke.com

          Customer Care Hours:

          Monday–Friday
          9:00 AM–6:00 PM

          We will respond as soon as possible during normal business hours.

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.